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Service Portal for Dynamics 365 Business Central

by Dynamics eShop Inc.

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(9 ratings)

A fully integrated Service portal to optimize business processes and automate management life cycle

Integrated Service Portal for Dynamics 365 ERP

Enhance your customer service capabilities and streamline service operations with our Integrated Service Portal for Dynamics 365 ERP. Seamlessly integrated with Microsoft Dynamics 365, our solution empowers you to provide exceptional customer support, track service requests, and optimize service delivery, all within a centralized and intuitive platform. Our Integrated Service Portal offers a comprehensive solution to manage service operations and deliver outstanding customer support. With deep integration to Dynamics 365 ERP, you can efficiently handle service requests, track progress, and ensure timely resolution, enabling you to exceed customer expectations and drive customer satisfaction.

  1. Service Request Management: Streamline service requests from initiation to resolution. Enable customers to submit service tickets directly through the portal, empowering them with self-service capabilities while ensuring consistent tracking and follow-up.
  2. Knowledge Base and Self-Service: Provide a centralized knowledge base accessible to customers and support agents. Enable customers to access self-help resources, FAQ sections, and troubleshooting guides, reducing support costs and enhancing customer satisfaction.
  3. Service Level Agreements (SLAs): Define and enforce SLAs to ensure timely resolution of service requests. Set response and resolution targets, automate escalations, and proactively manage service performance, maintaining high service standards.
  4. Case Management: Efficiently track and manage service cases within a unified interface. Assign cases to appropriate teams, track case progress, communicate with customers and maintain a complete case history, ensuring transparency and effective collaboration.
  5. Reporting and Analytics: Gain valuable insights into service performance, customer satisfaction, and agent productivity. Leverage built-in analytics and reporting capabilities to measure key metrics, identify trends, and make data-driven decisions for continuous service improvement.
  6. Integration with Dynamics 365 ERP: Achieve seamless integration between your service portal and Dynamics 365 ERP. Leverage customer data, product information, and service history to provide personalized support and a holistic view of customer interactions.

Elevate your customer service capabilities with our Integrated Service Portal for Dynamics 365 ERP. Seamlessly integrated, highly customizable, and feature-rich, our solution empowers you to optimize service operations, exceed customer expectations, and drive customer satisfaction. Experience the power of integrated service management with our Integrated Service Portal for Dynamics 365 ERP.

At a glance

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